The world is yours with Meliá

Know Our Culture

Leisure at heart, business in mind


Watch the following video to learn about our values.

Our Values

Our values allow us to make our corporate slogan visible, expressing the perfect harmony between our heart and our mind, between the exceptional hospitality we offer and our rigour in management.

Our values image
Icono vocación de servicio

Service Vocation

Born of our passion for hospitality.

Icono Excelencia

Excellence & Consistency

Because we do things well, professionally, efficiently and consistently.

Icono proximidad

Proximity

Because we love to share, listen, feel.

Innovation

Because we anticipate the future and innovate to become better every day.

From Values To Behaviors

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

Just as important as what we do, is how we do it. Our values and the behaviours they support underpin our organisational culture. Our corporate values come to life through 12 behaviors that we promote among all of us and define who we are and who we want to be.

Our Heart: Vocation To Service

  • My customer comes first: their satisfaction is the response to a job well done. (Passion)
  • People trust my work: I fulfil my commitments in the right way and on time. (Quality)
  • I listen so I can understand needs: I give simple and direct answers. (Efficient communication)
  • Avoid delays: I look for agile ways to solve problems. (Flexibility)

Yourself: Excellence & Coherence

  • I am self-motivated: I keep moving forward with a positive attitude despite the difficulties. (Self-motivation)
  • I don’t stick to routines: I look for opportunities to do things better every day. (Constant improvement)
  • I do what I say: my behavior is honest, ethical and transparent. (Integrity)

Your Relationships, Others: Proximity

  • I challenge myself to be a better colleague: I build relationships and celebrate the success of others. (Teamwork)
  • I treat others as they would like to be treated: I make the most of and acknowledge their differences. (Diversity)
  • I think about the impact my actions have: both on society and the environment. (Sustainability)

Your Results, The Company: Innovation

  • I question everything on principle: I propose creative ideas. (Critical thinking)
  • I don’t sit around waiting for things to happen I act and make them happen. (Proactivity)

Sustainability

Travel for GOOD is our ESG strategy to drive sustainable tourism and become a better business for the world. Because we are hoteliers at heart, hospitality is not just a business to us, it is our passion. And that passion drives us to respond to the global challenges of our world, addressing sustainability as a fundamental lever to leave a positive legacy on our planet and in our society.

Want to know what actions we are implementing?

Our Brands

Designed to satisfy every customer every time. From the most exclusive luxury to family vacations or the functionality and technology of the most sophisticated convention hotels. Our seven brands guarantee quality through our personalized guest satisfaction programs.


Other Brands and Programmes

Meliá Rewards logo

MeliáRewards: The loyalty programme has more than 9 million cardholders worldwide.

Customers can enjoy all the benefits of the programme at any of the company's hotels.

The best thing about My MeliáRewards is to feel that you are part of this great family and enjoy the best conditions.

Meliá Pro logo

MeliáPRO is the umbrella brand for all B2B segments: corporate clients, Meetings & Events, travel agencies and tour operators.

It allows users to manage and control their professional activity in a flexible way.

Meliá Club logo

This is a new membership concept created by Meliá Hotels International, where members enjoy exquisite experiences on every trip, in the most suggestive destinations in the world.

Club by Meliá offers a universe of unique privileges, generating infinite memories for its members.

The Club by Meliá experience, together with its new collection of exclusive resorts for its members, will change holidays forever, turning them into a world of exceptional privileges.

Your Journey With Us

Because we know that it's the first impression that counts, we offer you a complete welcome itinerary to accompany you during your first months in the company. To welcome you as you deserve, from the first day you will have the support of your manager who will guide you through the induction to the department and the position. Our Onboarding itinerary is composed of four essential parts: Pre-boarding, First Day Experience, Onboarding Days and Onboarding Continuous Onboarding.


Preboarding

Preboarding

The first impression is what counts. A good reception plan not only facilitates the transition from candidate to collaborator, it also contributes to their satisfaction and loyalty in the company. In this first phase it is very important to maintain fluid communication and to be informed about the values of the company, the schedules and the structure of your department, among others. To help achieve a positive experience, we have created a video for the new employee manager with the steps to follow.

Fase 1
First Day Experience

First Day Experience

It is very important that the first day is unforgettable and make sure that everything is ready upon your arrival. Your manager must manage and teach you your access to resources, request the material and prepare everything you need for your welcome. It is essential that the first day you meet your entire team and the functions that each of them perform.

Fase 2
Boarding Days

Boarding Days

The purpose is to fully integrate into the company. Different welcome sessions will be organized to get to know the company in depth and its product. In addition, Webinars will be held through eMeliá to explain specific areas of the company. This phase is different depending on the position that the new employee is going to play and where they are, hotel or corporate offices.

Fase 3
Continuous Onboarding

Continuous Onboarding

Complementary actions will be necessary during the first year to finalize the company's welcome program. In this way you will know how to internalize the company's policy, you will know the product or service to perfection, and you will be able to function in the company with complete confidence. In order to know your opinion about the Onboarding process and to know how you are doing throughout the months, we will send you a survey at the end of the first year in the company.

Fase 4

Your Professional Growth With Us

We know the secret to an award-winning performance: a belief in your abilities, potential for growth, and a desire to keep learning. We want you to start each day with enthusiasm and passion, and that’s why we provide a number of tools to help you boost your career from day one.

You will learn more about your role in our story through the Onboarding Programme, and continue to grow through training programmes and specific development plans to help you enhance your skills.

Learning

At Meliá Hotels International we are committed to a training model focused on you, based on continuous and experiential learning that accompanies you in your professional development. All training programmes are based on the 70/20/10 learning model, which establishes that 70% of learning takes place through work experience on the job, 20% through social exposure, i.e. collaborative learning, and the remaining 10% through education through more formal learning.

  • Fostering digital transformation
  • Supporting critical groups
  • Encourage mobility and transversality
  • Generate a culture of knowledge and innovation
Our values image

Development

You are the key to your growth, and we put several tools at your disposal to achieve success. At Meliá there are several development programmes focused on the continuous improvement of our employees and built to respond to the needs of the Company.

  • Feel The Beat: Service Culture Training by brand.
  • Bridge: People management training for department heads.
  • Fundamentals of luxury: Training in service and experience for luxury brands.
  • Upselling: training in sales techniques for Front desk, F&B and SPA.
  • Revenue Academy..
  • F&B Academy.
  • Luxury Academy.

Graduate Programs

The Graduates Program is oriented to cover critical talent needs for MHI, either due to the shortage of profiles in the market or the high demand for them in our organisation. We have the following active programmes aimed at people who have recently graduated from their formal training, focusing (but not exclusively) on those who have recently successfully completed their internships with us.
  • Executive Graduate Program - Focused on Hotel Management
  • Finance Graduate Program
  • Revenue Graduate Program
  • HR Graduate Program

Learning Paths

Programs to develop abilities, knowledge or skills transversally in several roles sharing abilities, knowledge or skills. Learning Paths are associated with a specific need for evelopment of an employee within aprecise role or the impulse from the Company regarding generation of new abilities, knowledge acquisition or development of new skills:

  • Talent Pool: Development of management skills.
  • Meliá is you: Transformational leadership development.
  • Change Makers: Skills and knowledge development and change management change management.
  • PTP (Professional Training Program): Development at middle management level middle management.

Continuous training

Continuous training programmes for the development and updating of profiles. This training is available through the eMELIÁ training platform.

The world is yours with Meliá.